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                            快速                                  
                    1 能主动服务                          
                    2 回应快速                        
                    3 服务切实到位          
                    4 擅长引导客户             
                    5 提高服务效率                
                    6 提供客户相关资讯                 
                    7 完善的服务流程 
                    8 服务要有预见性               
                    9 善用科技手段           
                           
                             亲切                   
                   10 要尊重客户                  
                   11 态度亲切                             
                   12 建立良好的客户关系                
                   13 善用修辞                  
                   14 愉悦客户              
                   15 追求双赢          
                   16 妥善处理客户异议      
                   17 沟通要有热情            
                   18 打造服务品牌 
                   19 提高服务透明度       
                   20 提高服务人员水平素质    
                   21 给客户温馨的感觉                          

                               有效        
                   22 做到客户满意       
                   23 足够专业        
                   24 超越客户期待   
                   25 创新      
                   26 帮助客户利用资源      
                   27 量化服务工作以便考核        

                              同理心            
                   28 做到换位思考       
                   29 能了解客户需求 
                   30 双向沟通      
                   31 个性化服务           
                   32 多倾听           
                   33 提供多种服务方式         
                   34 适当配合客户期望值                
                   35 分析客户风格                   
                   36 服务要有持续性                    
                   37 对待客户象对待朋友一样 
                   38 对客户要诚信           

                                                陕西新东方科技有限公司 

 

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